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Frequently Asked Questions
How to wash?
Every item may be easily washed in a machine and dried without any chance of damage. To prevent shrinking, we advise washing every item inside out. If shrinking is a concern, only machine wash and let the item air dry. We recommend getting the clothing professionally dry cleaned for the best condition.
Returns/Refunds?
Return:
You can request a return within 15 days of delivery. Your 1st return for every order is always free.
Refund:
Refund timeline: typically 3-14 business days (in some cases, 20 business days) after we've issued the refund.
How long is shipping?
At Purxia, We strive to deliver your products as quickly as possible by offering an effective shipping service. Two delivery choices are available from us:
1. Standard Shipping (8–14 Business Days): If you want to reach a balance between price and delivery time, our standard shipping option is perfect for you.
After the purchase date, your purchases will be delivered in 8–14 business days. It is very important to remember that delays might happen on occasion. Unexpected occurrences or a lack of product availability might be the cause of these delays.
2. Express Shipping (8–10 Business Days): Our express shipping is the best option if you want your items even sooner. After the purchase date, your items will be delivered in 8–10 business days. Again, unexpected delays caused by outside factors are possible.
It is crucial to keep in mind that it takes 1-2 business days to process your order and dispatch your delivery. This time is necessary to make sure your order is properly prepared and ready for delivery.
It can occasionally happen that the requested product isn't available. In the event that this happens, you will be notified right away, and we will make every effort to either get the goods to you as soon as possible or provide you with acceptable alternatives.
We appreciate your patience and confidence as we strive to send all of your orders in a secure and timely manner. Our top goal is your pleasure, and we'll do all in our power to make sure you have the greatest possible buying experience.we
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