Refund policy
How long do I have to make
a return?
- You can request a return within 15 days of delivery. Your 1st return for
every order is always free.
When will I receive my refund?
- Refund timeline: typically 3-14 business days (in some cases, 20 business days) after we've issued the refund.
Is there anything I can't return?
- Most items are eligible for returns if you're not happy. However, there are some catergories or situations where returns are not allowed: Items that are worn, washed, damaged, and with tags removed.
Important things to note
- Please use the return address listed on the return/refund page, not the address of the original sender.
- Pack the return items) carefully and make sure you haven't accidentally included personal belongings in the return package. Items in the package cannot be sent back.
- Your original shipping fee is only reimbursed if all the items of an order are returned.
- If you're located in the island area, you may receive the Purxia's checking email after your return request has been submitted.