Skip to content

Cart

Your cart is empty

Refund policy

How long do I have to make
a return?

  • You can request a return within 15 days of delivery. Your 1st return for

every order is always free.

When will I receive my refund?

  • Refund timeline: typically 3-14 business days (in some cases, 20 business days) after we've issued the refund.

Is there anything I can't return?

  • Most items are eligible for returns if you're not happy. However, there are some catergories or situations where returns are not allowed: Items that are worn, washed, damaged, and with tags removed. 

Important things to note

  1. Please use the return address listed on the return/refund page, not the address of the original sender.
  2. Pack the return items) carefully and make sure you haven't accidentally included personal belongings in the return package. Items in the package cannot be sent back.
  3. Your original shipping fee is only reimbursed if all the items of an order are returned.
  4. If you're located in the island area, you may receive the Purxia's checking email after your return request has been submitted.